Legal Information

Privacy Policy

This Privacy Policy explains how Mountain High Logistics collects, uses, protects, and shares information when you visit our website, submit a request, or communicate with us.

By using this website, you acknowledge the practices described in this Privacy Policy. This policy applies to information collected through this website and related communications.

1. Information We Collect

We may collect information that you voluntarily provide when you complete a contact form, request a freight quote, upload documents, call us, email us, or otherwise communicate with us.

The information collected may include:

  • Your name and company name.
  • Your email address and telephone number.
  • Pickup and delivery locations.
  • Shipment details, dates, dimensions, weight, and commodity information.
  • Documents, photographs, or files you choose to upload.
  • Messages, notes, and other information included in your request.
  • Basic technical information such as browser type, device type, IP address, referring page, and website activity.

Please do not submit sensitive personal information through the website unless it is specifically requested and necessary for the service being provided.

2. How We Use Information

We may use the information we collect to:

  • Respond to questions and requests.
  • Prepare freight quotes and service estimates.
  • Coordinate transportation, warehousing, and logistics services.
  • Communicate regarding shipments, services, or customer support.
  • Review documents and shipment information submitted to us.
  • Maintain and improve our website and services.
  • Protect against fraud, misuse, security threats, and unlawful activity.
  • Comply with legal, regulatory, contractual, and operational requirements.

3. Cookies and Analytics

Our website may use cookies, local storage, analytics services, and similar technologies to support website functionality, remember preferences, understand site usage, and improve performance.

Most browsers allow you to control or disable cookies through browser settings. Disabling certain cookies may affect how some website features operate.

4. How We Share Information

We do not sell your personal information. We may share information when reasonably necessary to provide requested services, conduct business operations, or comply with legal obligations.

Information may be shared with:

  • Carriers, freight partners, warehouses, brokers, vendors, and other service providers involved in fulfilling a request.
  • Technology, hosting, communications, security, and website service providers.
  • Professional advisers such as attorneys, accountants, or insurers when reasonably necessary.
  • Government agencies, regulators, courts, or law enforcement when required by law or valid legal process.
  • A buyer, successor, or other party involved in a merger, acquisition, financing, restructuring, or sale of business assets.

Service providers are expected to use information only as necessary to perform services on our behalf or as otherwise permitted by law.

5. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, internet transmission, or storage system can be guaranteed to be completely secure. You should use care when submitting information online and avoid sending unnecessary confidential information through public website forms.

6. Data Retention

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, enforce agreements, and satisfy legal or regulatory requirements.

Retention periods may vary based on the type of information, the purpose for which it was collected, and applicable operational or legal requirements.

7. Your Choices

You may contact us to request access to, correction of, or deletion of personal information that you previously provided. Certain information may need to be retained when required for legal, security, contractual, or business purposes.

You may also opt out of nonessential promotional communications by following the instructions included in the communication or contacting us directly.

9. Children’s Privacy

This website is intended for businesses and adults seeking freight, transportation, warehousing, or logistics services. It is not directed to children, and we do not knowingly collect personal information from children through this website.